What are your payment terms?
We generally don’t ask for any deposit on the average residential job however larger contracts may require some form of deposit depending on the circumstances.
Do you charge for a site survey?
No. We offer a free no obligatory site survey where we will assess your needs and provide you with a written quote within a few working days.
How much will it cost to get my fencing replaced?
Every job is individual and there are many factors that can influence the cost. We consider some of the below points before providing you with a quote.
• What fencing is already in place and how much you need replacing
• What style of fencing you require
• Access to your garden
• Proximity of parking
How long goes the work take?
We provide you with an estimated length of time it will take for us to complete the works however poor weather and additional delays may hold up progress. A typical London garden would take between 1-3 days and our standard working hours are Monday to Friday 8am – 5pm, although we do also work the occasional Saturday.
Do I have to dispose of my old fence?
No. All our quotes include the removal of waste materials from site unless otherwise stated.
What guarantee do you provide?
Do you have a complaints policy?
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 020 8166 5105, or write to us at 35 Ridley Avenue, Ealing, W13 9XW, or email us at firstname.lastname@example.org and we aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/